MEDICAL PRACTICE CONSULTING FOR THOSE WHO WANT TO DO MORE THAN JUST PRACTICE.

Practice makes perfect. The more you practice the better you and your team will be at delivering a near flawless patient experience.We take average medical practices and turn them into powerhouses focused on quality to raise the standard in healthcare. Our consultants are experts in providing a superior patient experience, leveraging your assets for maximum benefit, refining your team to deliver consistent, exceptional service, tweaking net profits to make you proud of that bottom line, and building a solid game plan for the future of your practice.We work with all types of specialties and groups within the healthcare space. Our favorite projects are B2B Integration and Workshops for groups and corporate brands. Is your team ready to absolutely crush it?
Let’s go!

Services

  • Surgery Center Accreditation - ACHC, AAAASF, AAAHC

  • Surgery Center Accred Maintenance

  • Team training & development

  • B2B Integration

  • Increasing profitability

  • Reputation & Brand Management

  • Transforming culture

  • Quality & Process Improvement

  • Workshop & Facilitation

  • Delivering a white-glove experience

  • Financial benchmarking

  • Start-up launch

  • Patient Experience Evaluation

  • Business Essentials - Policies, Procedures & Best Practices

  • Growth, growth, GROWTH!

PATIENT EXPERIENCE EVALUATION
360 degree assessment of the patient's experience with your practice includes:
On-Site: Observing all 5 senses within the physical space of the practice to ensure everything works toward the perfect patient experience. (accessibility, layout, patient flow through the office, signage, lighting, retail displays, and every detail around the exterior and interior space)
Digital: Website and social media, branding, marketing to current patients and potentials, referral source tracking, online resources, reviews & testimonials.
Team Success: Patient care, teamwork, rapport-building, superior phone skills, customer service, credentialing, cross-promotion, mystery shop calls.

BUSINESS ESSENTIALS
360 degree assessment of the patient's experience with your practice includes:
Employee Handbook: Custom and all-inclusive handbook detailing your processes and procedures for everything from how to request time off to dress code policies.
Policies & Procedures: Detail the required protocol for each treatment, service, and patient process within your practice according to your state requirements.
Onboarding Guide: New team members learn the practice culture while they are introduced to your specific preferences. Start then off on the right foot by quickly and effectively communicating why you do what you do and where things are.
Training Manuals: Superior customer service doesn't happen on its' own. Train your team with a custom, step-by-step process built on industry best-practices.
Job Descriptions: Custom and up-to-date descriptions of each position in your practice, including required skills and expectations.

About

LAUREN DUKE
CONSULTANT & FOUNDER

Live with IntentionWith more than two decades of executive experience in healthcare administration, Lauren continues to raise the bar for the best patient experience. She positions teams to prepare for rapid growth and expansion, turn goals into actionable processes, and reignite their passion for patient care.Her favorite projects include business to business integration, healthcare mergers and acquisitions, and scaling specialists for radical growth. Lauren is actively involved in the Fort Worth, Texas community and various ministries in her church.

contact us

Fort Worth, Texas
817.891.4939
Lauren@perfectmedconsulting.com